New York, NY USA

We’re open year round, 9AM – 10PM EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

How Long Will My Order Take?

Most items are already in stock and we will try to send them out within 3- 5 working days however each individual item could vary. Items made to order will be assessed and time scale quoted individually. If an item is not in stock or there will be any delay we will notify you via email in the first instance.

Which payment methods are accepted in the Online Shop?

Payments can be made through Paypal. We also accept all major credit cards.

How Can I Check on an Order I Placed?

To check on the status of an order please click on the “My Account” section of the website or email us on info@alpela.com

Can Order Be Placed Abroad?

Orders can be placed from abroad and you can place your order in the normal way. Delivery times will vary on destination and dictated by delivery company. We accept no liability for when delivery company fails to deliver but will do our utmost to trace all parcels we send.

When Will My Account Be Debited?

Your account will be debited when your order is placed.

Do I receive an invoice for my order?

Yes, invoice will be sent out as soon as your order is placed and your account is debited.

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For all inquiries, please fill out the contact form.